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Director, Change Management & Human Centered Design

Atlanta, Georgia


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Director, Change Management & Human Centered Design

Requisition #: 57699

Practice Area: Advisory

Location: Orlando, FL; Atlanta, GA; Charlotte, NC

Historically, the travel requirement for this position has ranged from 80-100%. The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. For now, all KPMG business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. At some point in the future and with the safety of people as the critical factor, the travel requirement will likely increase, possibly to previous levels, but KPMG is committed to balancing client requirements with new delivery capabilities.

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Director in Transformation Delivery for our Consulting practice.


  • Lead multiple client service delivery teams in the active execution of engagements in compliance with firm and practice service delivery standards and utilize technical and industry knowledge to identify complex business client issues and provide actionable solutions
  • Manage and provide leadership and mentorship to teams of staff level professionals for overall Transformation Delivery and/or Change Management work streams
  • Utilize technical and industry knowledge in the areas of Change Management, Organizational Development and human centered design to identify complex client issues and provide actionable solutions
  • Develop long-term business relationships with key executives through engagement delivery and demonstrate ability to sell new opportunities with existing relationships
  • Participate in business development by identifying new opportunities within existing client projects and account focus, as well as assisting with proposal responses through functional and industry focus and develop strong relationships across KPMG service networks; lead and contribute to the development and evolution of methodologies and intellectual capital including contributing to articles, whitepapers and training efforts
  • Coach and develop teams by providing clear, behaviorally specific performance feedback and specific performance suggestions for improvement in a manner that builds confidence and fosters a safe environment


  • Minimum eight years of relevant work experience related to consulting in Change Management and Human-Centered Design, User Experience Design, Design Thinking; four years in Advisory services within a major consulting firm and experience leading large scale business transformation projects
  • Bachelor's degree in Business Administration or a related discipline from an accredited college/university; MBA or an advanced degree from an accredited college/university is preferred
  • Experience designing and leading Oracle or Workday business transformation projects based on a deep understanding of business processes, change management methodologies, human centered design and Organizational Development
  • Strong demonstrated ability in PowerPoint, Excel, MS Project and other Microsoft tools to develop work plans, articulate complex issues, analyze data and structure information
  • Demonstrated ability to mentor and train staff-level professionals and excellent communication skills and ability to establish rapport with clients and colleagues
  • Working knowledge in scoping, project management, budget management and staffing projects and experience with and knowledge of change management and design thinking/ human centered design and previous experience in scoping, project management, budget management and staffing projects and experience managing a portfolio of activities within a project or team; previous experience in setting priorities and balancing competing deadlines desired
  • Travel may be up to 80-100%
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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