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Associate, Help Desk

St Louis, Missouri

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Associate, Help Desk

Requisition #: 49651

Practice Area: Business Support Services

Location: St Louis, MO

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate, Client Services Analyst to join our Digital Nexus technology organization.

Responsibilities:

  • Provide intake and enhanced level 2 support at the Client Tech Services (CTS) Service Desk
  • Research reported issues, document issues, and coordinate Information Technology (IT) maintenance requests with clients
  • Provide external support for firm and/or external clients and client support for Discovery Radar, Relativity, Clearwell, Global Evidence Tracking System (GETS), MOVEit, Citrix, network connectivity issues and VPN
  • Monitor, escalate and provide reports on client activity through the designated ticket tracking software; perform initial problem analysis and escalate problem(s) to the professional technical staff, as appropriate
  • Create and maintain technical documentation as well as general documentation and guides
  • Prepare manuals, technical documentation, disaster recovery documentation, and end-user documents

Qualifications:

  • Minimum one year of recent technical and functional support experience (prior help desk, call center, or customer service experience)
  • Bachelor’s degree from an accredited college/university or equivalent work experience; ITIL v.3 Foundation certification preferred
  • Moderate to advanced understanding of IT, including workstation and server software and hardware information
  • Ability to troubleshoot proprietary and non-proprietary software and work closely with Systems Engineers, Database Admins and Program Management teams in solving complex client issues
  • Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and team work; available to work an eight-hour shift between the hours of 6PM to 2AM CST
  • US Citizenship is required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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