Find your career

Find Your Career

Choose your

Practice Area

Associate Director, Problem Management

Dallas, Texas

Share

Apply now

Associate Director, Problem Management

Requisition #: 44728

Practice Area: Business Support Services

Location: Atlanta, GA; St Louis, MO; Dallas, TX

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate Director, Problem Management to join our Digital Nexus technology organization.

Responsibilities:

  • Develop and maintain a process/service strategy and continuous improvement roadmap for Problem Management
  • Produce reports and lead proactive and reactive reviews to identify common trends in incidents, events, requests, and failed changes to recommend points of improvement
  • Build awareness of a Problem Control Process across engaged parties and act as Problem Management subject matter professional (SMP) while creating and fostering cross functional relationships
  • Interact with technology leadership to influence alignment with defined service processes
  • Provide ongoing oversight into process/service health, including review of periodic performance metrics and follow-up on non-compliance issues
  • Review Management Reporting / Collaboration with Process Owners: produce both recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives, and the identification of improvement opportunities

Qualifications:

  • Minimum eight years of experience in various IT Operations roles including technical design, system administration, development, project management, process engineering and crisis and problem management; with experience as a Problem Manager
  • Bachelor’s degree from an accredited college/university
  • Able to set goals and participate in strategic initiatives for a team; and foster the development of high performance teams; able to interface with all levels of the organization
  • Ability to participate in development of resource plans and structures and influence organizational priorities
  • Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Apply now