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Associate Director, Enterprise Architect (Service Now)

McLean, Virginia


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Associate Director, Enterprise Architect (Service Now)

Requisition #: 63676

Practice Area: Business Support Services

Location: Orlando, FL; Tampa, FL; Atlanta, GA; Des Moines, IA; Chicago, IL; Indianapolis, IN; Louisville, KY; Grand Rapids, MI; Minneapolis, MN; Kansas City, MO; St Louis, MO; Charlotte, NC; Raleigh, NC; Omaha, NE; Cincinnati, OH; Cleveland, OH; Columbus, OH; Oklahoma City, OK; Harrisburg, PA; Pittsburgh, PA; Nashville, TN; Dallas, TX; Houston, TX; San Antonio, TX; McLean, VA; Norfolk, VA; Richmond, VA; Milwaukee, WI

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate Director, Automation Architect (ServiceNow) to join our Digital Nexus technology organization. This role is a remote work opportunity.


  • Facilitate organizational change by researching technologies and defining technical strategies for the firm, supporting an ability to reduce costs, increase efficiencies, provide more value, provide more capabilities, reduce risks and increase security; support the build of reference architecture and patterns for strategic technology
  • Conduct research and participate in the development of roadmaps, which include product selection, versions, upgrades, projects and milestones
  • Communicate best practices by giving presentations and authoring content aimed at educating others about standards, strategies and otherwise defined best practices
  • Evaluate business demands in the early stages of projects to determine what software, integration technologies, system architectures and patterns should be employed to meet business objectives efficiently; evaluation of the technology may require a single solution or matrixed evaluation of multiple solutions through research, proof of concept, or scoped testing
  • Provide technical design and architectural leadership, including documenting and diagramming the logical, physical and process views across multiple technology domains
  • Collaborate with project teams to assist in delivery of the solution implementation by providing guidance as needed to application, engineering and operations teams


  • Minimum five years of recent and relevant experience in leading full lifecycle ServiceNow implementations containing elements of the ITSM/ITOM suites, DevOps, ChatBot and Cloud Management Plugins
  • Bachelor’s degree from an accredited college or university is preferred; ServiceNow Developer Certification is a plus
  • Strong understanding of ServiceNow Architecture and ability to integrate in support of an enterprise leveraging out of the box capabilities where applicable; Detailed understanding of Common Service Data Model (CSDM) and Application Portfolio Mapping (APM); experience and knowledge around ITSM, ITBM, Security solutions and Custom Applications on desktop and managed mobile
  • Ability to effectively develop presentations and present ideas and proposals to all levels of management and technical expertise
  • Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork; must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization; Ability to participate in development of resource plans and structures and influence organizational priorities
  • General understanding of operating system models (Linux, Windows), hardware architectures, distributed computing architectures, storage technology (SAN/NAS/DAS), server virtualization, memory management, networking, system maintenance, disaster recovery, database failover models, database theory and design, Security/Identity Management (Okta, AD), authentication and authorization (Kerberos, Tivoli), Business Intelligence platforms, dashboards, data mining and visualization tools (Power BI, Pentaho, QlikView, Revolution R), mobile application deployment and management along with service integration
  • This role is a remote work opportunity;  Candidates must be able to perform work during the Eastern or Central time zones regular business hours

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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